Double check your internet connection. Try to disconnect from the internet and reconnect. If this doesn't solve the problem, make sure the HDMI cable that connects your Niio player to the TV is working properly.

How to connect your niio player to the property’s guest network (hospitality-focused)

Option 1: Whitelist the Niio MAC address

Your Network Administrators can whitelist the Niio player’s MAC address to allow a constant connection to the network without the need to proceed through the log-in page.

Wired Connection:

  1. Use the Ethernet MAC address to whitelist the player. The MAC address is written on the back of the Niio player on a silver barcode sticker (the left sticker).

  2. Once complete, a wired connection will automatically be established.

If you choose to use it via Wired Connection, you will need to turn off the Wifi connection altogether. following the steps below:

  • Follow steps 1-3 on the Quickstart guide.

  • Connect a USB mouse to the player.

  • After the player is connected to power and playing, drag the side menu with the mouse while pressing from the left side of the screen to the right. A hidden side menu will open.

  • Click on the top of the menu on the “internet connectivity” line.

  • Turn Off the wifi

Wireless Connection:

  1. Use the Wi-Fi MAC address to whitelist the player. The MAC address is written on the back of the Niio player on a white sticker.

  2. Once complete, plug in a USB mouse to the Niio player and continue the set up instructions from step 4.

Option 2: Add to a separate VLAN on the Guest Network

For wireless connections, you may opt to create or add to an existing separate VLAN on the guest network. This must be a hidden SSID with WPA2 encryption where you will be able to manually connect to the VLAN by following the steps below:

  • Follow steps 1-3 on the Quick start guide.

  • Connect a USB mouse to the player.

  • After the player is connected to power and playing Art, drag the side menu with the mouse while pressing from the left side of the screen to the right. A hidden side menu will open.

  • Click on the top of the menu on the “No internet connectivity” line.

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